Frequently Asked Questions

Everything you need to know about your First Lite order.

How do I determine the right size for my technical gear?

We provide a comprehensive sizing guide on each product page. Our gear is designed with an athletic fit for layering; if you prefer a looser fit or are between sizes, we recommend sizing up.

What is your return and exchange policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Exchanges for different sizes are free of charge, while returns for a refund incur a flat shipping fee.

How long does shipping typically take?

Standard shipping usually takes 5-7 business days within the continental US. Expedited shipping options are available at checkout if you need your gear for an upcoming trip.

Do you offer international shipping?

Yes, we ship to select international destinations. Shipping costs and import duties are calculated at checkout based on your specific location and local customs regulations.

How should I care for my Merino wool garments?

To maintain the longevity of your gear, we recommend machine washing on a cold, gentle cycle with wool-safe detergent and line drying. Avoid bleach and fabric softeners.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners at checkout.